Skills

  • SaaS Skills

    * Salesforce * UKG

    * TM1 * Concur

    * Smartsheet * Expensify

    * EventBooking * Envoy

    * Slack * ABI Mastermind

    * Teams/Zoom * ParkHub

    * 24/7 Facility Management

  • Project Management & Customer Success

    * Spearheaded launch of all arena on-boarding functions (SaaS & CRM Technology, POS Units, Ticketing, Security Screening, Guest Experience Channels, Arena Inventory & Procurement),

    * Managed over 120+ accounts annually to produce live events

    * Oversaw over 1,000 season ticket and single ticket accounts in service resolution

    * Led 5+ B2B accounts ranging from customer survey data to arena scheduling software

  • Soft Skills

    * Cross-Functional Teams

    * Team Leader

    * Negotiations

    * Customer Service